Consumer Credit Counseling of the Black Hills

- Bankruptcy Counseling
- Bankruptcy Education
- Money In Motion

- Free credit reports
- Disputing your credit report
- Improving your credit
- Trouble paying bills
- Housing Crisis

- Weekly Money Tip
- Classes
- Links
- Newsletter

- High School Educators
- Home Schooled Student
- Financial Literacy Program

Client Bill of Rights

CCCS pledges that our clients have the right:

To prompt, confidential, courteous counseling services from knowledgeable, certified counselors;
To treatment with dignity and respect;
To be actively involved in a comprehensive assessment of their financial situation including an appropriate action plan;
To receive prompt and accurate information about our services and their account status;
To ask questions and to have concerns addressed;
To accountability by the agency in handling their finances to include corrections of errors made by the Agency;
To express dissatisfaction through a Complaint Resolution Process;
To discontinue their relationship with our agency at any time.
To use or reject any referrals offered.

Complaint Resolution Process

We are committed to providing high quality professional services. However, if a client is dissatisfied with the services provided or if they want to make a complaint, we ask that they follow these guidelines within 45 days

Step One: Try to resolve the issue with the staff member involved giving him or her specific information about your complaint.

Step Two: If Step One is not possible or the issue is not resolved the client’s satisfaction, he/she may write or call the staff member’s supervisor. (If the issue is with the supervisor, the client may appeal directly to the Chief Executive Officer/Executive Director.)

Step Three: The supervisor may request a meeting with the client (phone or face-to-face) to seek more information from a staff person. The agency will respond within 15 days.

Step Four: If the issue is still unresolved, the client may appeal in writing directly to the Chief Executive Officer/Executive Director. After additional fact finding, this individual will provide a concluding decision to the client within 15 days.
Step Five: If the client is still dissatisfied, he/she may submit the issue to the Personnel and Grievance Committee of the Board of Directors for further review and action if deemed necessary.

Non-Discrimination Policy

CCCS serves all members of the community. We do not engage in the practices of discrimination in the selection and participation of clients in our programs or services with respect to race, religion, color, gender, national origin, or handicap.